Return & Exchanges
We want you to feel comfortable and confident when shopping at WOLFHA, that’s why we offer a 30-day return & exchange policy. If you are not 100% satisfied with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange.
Return/Exchange Service Procedure
RETURN/EXCHANGE CONDITION
The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
- The product customization information does not match or there's an error in customization.
- We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
NO RETURN/EXCHANGE
The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.
- Products that exceed the return processing time limit (30 days after the order is signed).
- The non-quality issue for personalized products.
- Product damaged by misuse, mishandling, or poor maintenance.
- Chose the wrong size for the product.
- Personal Reasons due to personal taste, change of mind etc.
Return/Exchange Instructions
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 30 days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- Please use a local postal courier for returns, avoiding DHL or other couriers that may incur customs duties.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
- You will be responsible for the shipping fee (the return shipping fee and the re-sending shipping fee) for returns and exchanges, unless you received a damaged, defective, or incorrect item.
Note:
- Return address isn't the address on your package, so please contact our customer service firstly and get a return authorized.
- Product with “engravings”, "customized", "personalized", "personal custom jewelry", and final sale are unavailable for return and exchange.
- You will be responsible for the shipping fee (the return shipping fee and the re-sending shipping fee) for returns and exchanges, unless you received a damaged, defective, or incorrect item.
- For the United Kingdom and EU countries, 20% of Value-added taxes (VAT) will be deducted.
- Return/exchange for broken or defective item(s): You must attach a picture clearly showing the broken/defective items and describe the issue(s) with your item. If you are unable to send a picture, please let us know, and we will be happy to assist.